Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

We typically process orders within 1-2 business days. Delivery times vary based on your location.

Do you offer free shipping?

Yes! We offer free shipping on orders over a certain amount. Check our shipping policy for details.

What are the costs for shipping?

$10.00

Returns & Exchanges

What is your return policy?

Shoes may be returned for a store credit or exchange within 30 day. Shoes will NOT be taken back without a receipt and BOX INTACT AND NOT DAMAGED. Buyer, be aware that all SALE shoes are ALL SALES FINAL! Clothing may be returned within 7 days of the purchase date for a store credit or exchange. Clothing must be intact with tags still on the product. Items will not be taken back without a receipt. 

Is there any products that you do offer refunds for?

Yes, we offer full refunds for Os1st socks, powerstep inserts, and aetrex inserts. These products can be returned in any condition within 30 days and receive a full refund.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods.

Can I modify my order after placing it?

Please contact us immediately if you need to make changes. We'll do our best to accommodate your request.

Can we take card information over the phone?

Yes, just be sure to have your card information ready.