Refund policy

Return Eligibility

To be eligible for a return, items must be in their original condition, unworn, unused, with all original tags attached, and in their original packaging. A receipt or proof of purchase is required.

Return requests must be initiated within 7 days of delivery. Once a return has been approved, the item must be shipped back within 5 days of approval.

All sale items are FINAL SALE and are not eligible for returns or exchanges.

Items that do not meet these requirements will not be accepted, and a refund will not be issued.

Shoe & Boot Returns

All shoes and boots must be returned in their original, undamaged shoe boxes.

Do not use the original shoe box as the shipping box. Shoe boxes must be placed inside another shipping box or protective shipping bag before being returned.

Returns with damaged, taped, labeled, or otherwise altered shoe boxes will not be accepted or refunded.

Damages & Order Issues

Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, contact us as soon as possible at love2runllc@gmail.com so we can review the issue and determine an appropriate resolution.

Exchanges

To request an exchange, please email love2runllc@gmail.com with your order number in the subject line and the item you would like to exchange for.

Exchanges must meet the same eligibility requirements and timelines as returns. Once your exchange is approved, we will provide a return shipping label. Your replacement item will be shipped after we receive and inspect the original item.

Exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at love2runllc@gmail.com.

Questions?

For questions regarding returns or exchanges, please contact us at love2runllc@gmail.com.